Privacy Policy

Last updated: 2025

This Privacy Policy explains how Bendik Pharmacy Consultancy Ltd ("we", "us", "our") collects, uses and protects personal data in accordance with Rwanda’s Law relating to the protection of personal data and privacy and guidance from the Data Protection and Privacy Office (DPO).

1. Who This Policy Applies To

This Policy applies when you use our website, contact us, or engage our consultancy and recruitment services while you are in Rwanda or when your personal data is processed in Rwanda.

2. Personal Data We Collect

We may collect the following categories of personal data when you fill our forms or communicate with us:

• Identification and contact details (for example: name, email address, phone number).
• Professional information (for example: pharmacy name, role, business location).
• Information contained in your message or enquiry and any documents you choose to provide.

3. Legal Basis and How We Use Personal Data

We process personal data on one or more of the lawful bases provided under Rwanda’s data protection law, including consent, performance of a contract, compliance with legal obligations, and our legitimate interests. In particular, we use your data to:

• Respond to your questions and enquiries submitted via the website.
• Provide consultancy, recruitment and other services you request from us.
• Manage our relationship with clients, candidates and partners.
• Comply with regulatory, professional and accounting requirements in Rwanda.

4. Sharing and Transfers of Personal Data

We do not sell personal data. We may share your data, only where necessary, with:

• Service providers who support our IT, communications or professional operations and who are bound by confidentiality and data protection obligations.
• Business partners, such as pharmacy owners, investors or employers, when it is required to deliver the service you requested (for example recruitment or matching buyers and sellers).
• Regulators or public authorities when required by Rwandan law.

If personal data needs to be transferred or stored outside Rwanda, we will do so in accordance with the safeguards required by Rwanda’s data protection and privacy law.

5. Data Security and Retention

We implement reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. We keep personal data only for as long as it is necessary for the purposes described above or as required by applicable Rwandan law and professional regulations.

6. Your Rights as a Data Subject

Under Rwanda’s data protection and privacy framework, you may have rights such as:

• The right to be informed about how your personal data is used.
• The right to access and obtain a copy of your personal data.
• The right to request correction or update of inaccurate or incomplete data.
• The right to request deletion of your data, subject to legal or contractual obligations.
• The right to object to, or request restriction of, certain processing activities.
• The right to withdraw consent where processing is based on your consent.

To exercise these rights, please contact us using the details below. You may also have the right to lodge a complaint with Rwanda’s Data Protection and Privacy Office (DPO).

7. Contact

If you have any questions about this Privacy Policy or how we handle personal data, please contact us at bendikpharmacyconsultancy@gmail.com or via the contact details on our Contact page.